Customer Policies and Procedures

Ordering

Clear Image is open from 9 a.m. to 4 p.m. Eastern Standard Time.

Simply call 1 (877) 798-8400 and our highly trained staff will take your order or answer any questions.

You may also order via fax 24 hours a day at (727) 298-8422 

Select products may also be ordered from our website using your credit card, debit card, personal check, or PayPal account.

Payment

Orders can be charged to your Clear Image account, and paid by:  Check, Money Order, VISA, MasterCard, or American Express.

New Accounts

If you wish to establish an account, please complete a credit application. Just print it out, fill in your information, and fax it back to us at (727) 298-8422.

Delivery

Our delivery goal is to ship products the same day an order is placed. The standard method of shipment is via ground service. For an extra charge, products can be shipped by second day or next day delivery.

Order Return Policy

Clear Image LLC. offers a 30 day unconditional guarantee on all unused and unopened product returned within 30 days of the date of invoice. Prior to returning an ordered product, a valid Return Authorization Number (RA#) must be obtained (see Customer Service below for more information).

Evaluation Return Policy

All Products are covered by a 100% unconditional guarantee.  Prior to returning an evaluation product (initial order), a valid Return Authorization Number (RA#) must be obtained (see Customer Service below for more information). 

About Print Yields

When considering yield of a cartridge - it is an approximation.  How and what you print affect your actual print yield dramatically.  Average yield is based on testing with 5% print coverage.  Toner and ink yields are provided for planning purposes only and are not a guarantee of of minimum life; actual yields may vary.  Declared yields value is determined in accordance with ISO/IEC 19752.  Click here fore more information

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Customer Service

We thank you for your order, and want to insure that you are completely satisfied with your MAXlife cartridge.  All of our products are 100% Guaranteed! 

If you have any concerns about our products, please call us immediately, and we will do everything possible to insure that your experience with our MAXlife products and with Clear Image is unsurpassed. 

You can reach our Customer Service Department Monday through Friday at:

Returning Products

If you wish to return a MAXlife product for any reason, you must first contact our Customer Service department for a Return Merchandise Authorization (RMA) number before sending your product back to us.  When we provide the RMA, we we will detail all instructions for returning the product.

a. If you are requesting a refund, RMAs will only be given within 30 days from the original date of shipment.

b. If you are requesting an even exchange of any of our products due to being defective, RMAs may be given at our sole discretion within 180 days from the original shipment date.

c. Only MAXlife™ (Clear Image) Cartridges can be accepted for return.  If a Non-MAXlife (Clear Image) Cartridge is returned, a fee will apply for its return. Items purchased from other retailers will not be accepted for return, and Clear Image may choose to discard such items, or to return them at the customer's expense.

d. MAXlife™ (Clear Image) Cartridges authorized for return but not received within 15 days of authorization are subject to a restocking fee.

e. All Clear Image products returned must be repacked to prevent
damage in original packaging.  The customer is responsible for damage resulting from improper return packaging.  Clear Image will not accept any product that is damaged. NOTE:  Laser printer cartridges must be sealed in a plastic bag inside any return packaging to prevent toner leakage or spills.

f. No returns will be accepted without a Return Merchandise Authorization (RMA) number.

g. We cannot accept depleted items for return or exchange.

h. All manuals and accessories must be returned with your return. If requesting a refund, please also enclose all promotional items that were included with your order. To expedite your return we request that you enclose a copy of the original invoice.

i. After you have received an RMA number from our Customer Care department, you must write the RMA number on the outside of the package under our shipping address. Do not write any other information, notes, or comments to us on the outside of the box. All returned merchandise must be received within thirty (30) days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay, restocking fee, or complete forfeiture of a refund, as applicable.

j. If you are returning an unneeded or wrongly ordered non-defective product, you may be subject to a 15% restocking fee at our discretion. In cases where you return one item that is unneeded or wrongly ordered along with other defective items, we reserve the discretion of whether or not to charge you the 15% restocking fee for the unneeded/wrongly ordered item.  Unneeded or wrongly ordered items must be unopened and sealed.  All other returns may be subject to a 15% restocking fee at our sole discretion.

5. We do not reimburse or refund you for any shipping fees, including initial or return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using UPS, FedEx, DHL, or USPS that provides you with a way to track your package, and that you ship using tracking if optional.

6. Please allow up to 12 business days after we receive your return for your replacement or refund to be processed. If you are eligible for a refund, we will take every step possible to process all refunds within 12 working days from receipt of returned items. Note that credit card companies can take up to 30 days to process a credit from a merchant, and any credit to your account will likely appear on your next statement.

NOTE: So as to ensure you are inconvenienced as little as possible, Clear Image will occasionally send replacement products while waiting for the initially-purchased product to be returned. This is done at our sole discretion.  If the initially-purchased item is not received by Clear Image, you will be charged an additional fee for the replacement item.

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Additional Terms & Conditions

Price Adjustments

Price adjustments may be made to volume discounts affected by partial order returns. Contact the Customer Service Desk with any questions that you may have.

Payment Terms & Late Fees

The purchaser shall not retain or withhold from Clear Image any sum stated on any invoice for any period, except for the initial term as stated on the invoice. Any amount stated on any invoice from Clear Image shall be deemed correct and binding upon purchaser, becoming a contract of the entire quantity and amount specified  unless Clear Image receives notification of objection within ten (10) days of the date upon which such invoice is rendered, or when the buyer receives and retains this invoice without written objection within five (5) days after receipt of goods itemized upon the invoice.

Notification of any objection must be communicated to the Clear Image Customer Service Department in writing by fax at (727) 298-8422 or sent in writing to Clear Image LLC., 400 Cleveland Street, Clearwater, FL 33755, Attn.: Customer Service Department.

Interest shall accrue on all amounts remaining unpaid thirty (30) days after the date of invoice at the lesser of: (i) one and one-half percent (1.5%) per month, or (ii) the maximum lawful rate. Clear Image reserves the right to withhold shipment of all subsequent deliveries in the event that Clear Image fails to receive payment in full from purchaser within thirty (30) days of the date of invoice. Acceptance by Clear Image of less than full payment shall not act as a waiver of any of the company's rights.

Collections

If Clear Image refers an invoice to an attorney or other party for collection, the purchaser shall pay upon demand all of Clear Image' expenses of collection including, without limitation, court costs and reasonable attorneys' fees.

Waiver

A waiver by Clear Image of any of these Terms and Conditions in any one instance shall not be deemed or construed to be (i) a general waiver of such term or condition, (ii) a waiver of any right that Clear Image may have with respect to any subsequent breach, or (iii) a waiver of the subsequent application of the Terms and Conditions contained herein.

Disclaimer of Warrantees

Clear Image' Money Back Guarantee, as stated herein, shall be the purchaser's sole remedy for any damages that may result from the transactions to which these Terms and Conditions apply. In no event shall Clear Image be liable for special, incidental, or consequential damages as a consequence of transactions to which these terms and conditions apply.

Errors

Clear Image reserves the right to correct any clerical or stenographic errors that may be made to either our website, documents, or the purchaser's account.

Applicable Law

These Terms and Conditions of Sale shall be construed under Florida law.